We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vangikko.contact@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vangikko.contact@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vangikko.contact@gmail.com.

Return & Refund Policy

Last Updated: 26.07.2026

At Vangikko, we are committed to providing quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Order Cancellation

Orders can be cancelled within 12 hours of placing the order. After this time, the order may already be processed and shipped, and cancellation will not be possible.

To request a cancellation, please contact us immediately at:
vangikko.contact@gmail.com

2. Returns

Due to the nature of international dropshipping and logistics, we currently accept returns only under the following conditions:

• The item received is damaged, defective, or incorrect
• The product is significantly different from the description

Return Conditions:

• Return request must be raised within 48 hours of delivery
• Clear photo/video proof is required
• Product must be unused and in original packaging

We do not accept returns for:

• Change of mind
• Incorrect size or colour selection by the customer
• Minor variations (colour, size, design) due to screen/display differences
• Delays caused by shipping carriers or customs

3. Refunds

Once your request is approved, refunds will be processed under the following options:

Eligible Refund Cases:

• Product arrived damaged or defective
• Wrong item delivered
• Order not delivered within the guaranteed time (if applicable)

Refund Method:

• Refunds will be issued to the original payment method
• Processing time: 5–10 business days after approval

4. Replacement Policy

In most cases, instead of a refund, we may offer a free replacement of the product.

Replacement processing time may vary depending on product availability and shipping timelines.

5. Non-Returnable Items

The following items are not eligible for return/refund:

• Personalised or custom-made products
• Perishable goods
• Items marked as “Final Sale”

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your card provider (processing time may vary)
• Contact your bank

If the issue persists, contact us at:
vangikko.contact@gmail.com

7. Shipping Issues

We are not responsible for:

• Incorrect shipping addresses provided by customers
• Failed delivery attempts due to customer unavailability
• Delays caused by customs, natural events, or courier issues

8. Contact Us

For any return or refund queries, please contact our support team:

📧 Email: vangikko.contact@gmail.com
📍 Business Name: Vangikko

We aim to respond within 24–48 hours.

9. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page.

By placing an order on our website, you agree to this Return & Refund Policy.