Refund policy

 

Last Updated: 26.07.2026

At Vangikko, we are committed to providing quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Order Cancellation

Orders can be cancelled within 12 hours of placing the order. After this time, the order may already be processed and shipped, and cancellation will not be possible.

To request a cancellation, please contact us immediately at:
vangikko.contact@gmail.com

2. Returns

Due to the nature of international dropshipping and logistics, we currently accept returns only under the following conditions:

  • The item received is damaged, defective, or incorrect
  • The product is significantly different from the description

Return Conditions:

  • Return request must be raised within 48 hours of delivery
  • Clear photo/video proof is required
  • Product must be unused and in original packaging

We do not accept returns for:

  • Change of mind
  • Incorrect size or colour selection by the customer
  • Minor variations (colour, size, design) due to screen/display differences
  • Delays caused by shipping carriers or customs

3. Refunds

Once your request is approved, refunds will be processed under the following options:

Eligible Refund Cases:

  • Product arrived damaged or defective
  • Wrong item delivered
  • Order not delivered within the guaranteed time (if applicable)

Refund Method:

  • Refunds will be issued to the original payment method
  • Processing time: 5–10 business days after approval

4. Replacement Policy

In most cases, instead of a refund, we may offer a free replacement of the product.

Replacement processing time may vary depending on product availability and shipping timelines.

5. Non-Returnable Items

The following items are not eligible for return/refund:

  • Personalised or custom-made products
  • Perishable goods
  • Items marked as “Final Sale”

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your card provider (processing time may vary)
  • Contact your bank

If the issue persists, contact us at:
vangikko.contact@gmail.com

7. Shipping Issues

We are not responsible for:

  • Incorrect shipping addresses provided by customers
  • Failed delivery attempts due to customer unavailability
  • Delays caused by customs, natural events, or courier issues

8. Contact Us

For any return or refund queries, please contact our support team:

📧 Email: vangikko.contact@gmail.com
📍 Business Name: Vangikko

We aim to respond within 24–48 hours.

9. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page.

By placing an order on our website, you agree to this Return & Refund Policy.